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Why do I get this error? Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B
You may receive this error in your email client settings at some point. In Outlook this is a bug...
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How do I access my Control Panel?
Your control panel is accessible via either: http://www.yourdomain.com/cpanel/...
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How can I visit my site before propagation?
There are two methods that have varying chances of success. Method One: 1) You can use your...
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My site loads slowly, what's wrong?
Problem: My site seems to download slowly sometimes OR sometimes when using FTP or Frontpage, it...
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How do I modify an MX Record?
MX Records (or mail exchange records) are special server settings that help to control the...
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I still can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference...
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How do I transfer my domain name over?
First, do a whois search for your domain name and see who the registrar is. You will need to...
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What are my POP and SMTP settings?
mail.yourdomain.com Note: Please replace "yourdomain.com" with that of your actual...
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Do you support all domain names extensions (.uk .au)?
Yes, we support all domain names, including foreign domains.e.g. (.US .UK .BIZ .CC .AU)
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How do I backup & restore a MySQL database using phpMyAdmin?
How to back up a mySQL database using phpMyAdmin:You can backup your database using the...
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The paths to commonly used programs for CGI scripts, mySQL and others are...
Commonly used paths -Perl: /usr/bin/perl Perl 5: /usr/bin/perl5.00503 Sendmail:...
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My pages aren't being updated when I upload...
When you upload new or changed pages, the changes should be instantaneous. If they aren't,...
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What is domain pointing?
Domain pointing takes domain parking another step further by allowing multiple domains which...
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My domain is registered via another registrar. Can I transfer it to you?
In most cases, yes. While it's not absolutely necessary to have your domain registered...
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Can I connect to MySQL remotely?
Yes, you can connect to your MySQL database remotely. Remember to enter the IP address or...
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Can I change my user's passwords in WHM?
Yes. You can change both individual user's passwords and CPanel access passwords by logging...
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Common FTP codes. What do they mean?
Here's a list of some of the most common FTP codes you might see:100 Codes The requested...
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How do I edit & open my site on the server using FrontPage?
Follow these steps to login to your frontpage web on the server. (after you have...
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How do I transfer my site to you? (quick steps)
First you would get a new account with us - and then transfer all of your website files. Once...
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How do I change my email password?
To change the password associated with individual email accounts, login to your CPanel Control...
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What are my default FTP account settings?
Your CPanel hosting comes with default FTP settings already in place. To utilize the default...
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My user's subdomains are not working. Can I fix them?
Yes. Login to your WHM Control Panel and click the link on the left side of screen which says,...
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How do create an addon (adding another domain to your account)
Procedure For Addon Domains:1. Register your new domain name.2. Log into your Cpanel and click...
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How can I make an FTP account for a subdomain?
Inside your FTP Manager in CPanel, click "FTP Accounts". Now, simply create an FTP...
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What is CPanel Backup?
The Backup area of your CPanel Control Panel allows you to backup your current hosting account,...
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I accidentally suspended an account. Can I get it back?
Yes! Once you log into WHM, choose "Suspend/Unsuspend an Account" from the menu tree on...
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What can I do to reduce the amount of spam email I get?
1. NEVER click on an "unsubscribe" link on spam. That only serves to confirm that...
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My site is down! Help!
Before submitting a trouble ticket, if you can't reach your website, please:1) Check the...
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Where can I find the network status page?
You can find the Network & Server status page at: http://www.esupport24.com/netstatus/
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What to check, if you are unable to publish with Frontpage
First, you must make sure that your domain name is live and pointing to the server that your...
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